Warranty
Introduction
We stand behind the quality of our products and are committed to ensuring your satisfaction. Our warranty policy is designed to give you peace of mind and provide protection against manufacturing defects.
Warranty Coverage
Our products are covered by a two-year warranty, which protects against manufacturing defects in materials and workmanship. This warranty does not extend to issues that arise from improper use, normal wear and tear, or accidental damage. The warranty covers:
- Defects in materials
- Defects in workmanship
- Replacement of defective parts
Warranty Exclusions
Our warranty does not cover the following:
- Labor costs associated with the installation or reinstallation of the product
- Damage caused by misuse, abuse, or improper installation
- Normal wear and tear
- Accidental damage
- Products that have been modified or tampered with
How to Make a Warranty Claim
If you believe your product is defective and covered by our warranty, please follow these steps:
- Contact our customer service team at kevinp@aismarthome.com.au.
- Provide proof of purchase and a detailed description of the issue.
- Our team will evaluate your claim and, if approved, provide instructions for returning the product.
- Once the product is received and inspected, we will repair or replace the defective parts at no cost to you.
Additional Information
For any questions regarding our warranty policy, please contact us. We are here to assist you and ensure that you have a positive experience with AI Smart Home.